Wisdom Specialist Centre Privacy Policy
Last updated: 27/01/2024
Wisdom Specialist Centre is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
1. Personal Information Collection
1.1 What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways, including consultations, patient information forms completed by you, correspondence, by telephone and facsimile, by email, and via our website www.wisdomcentre.com.au, and from third parties. We don’t guarantee website links or the policy of authorised third parties.
1.2 How do we collect your Personal Information?
We collect your Personal Information for the primary purpose of providing our services to you, providing information to your doctors/health care professionals/hospitals, and referring you to other doctors/health care professionals/hospitals. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
2. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or an opinion about such information as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent or where required or authorized by law.
3. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
4. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including the following:
- Third parties where you consent to the use or disclosure.
- Where required or authorized by law.
5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
6. Access to Your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
7. Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
8. Privacy-Related Complaints
We take complaints and concerns regarding privacy seriously. If you have any privacy concerns, please express them in writing. We will then attempt to resolve your issue(s) in accordance with our resolution procedure. You can contact our practice manager, Ms. Shristy Joshi, by mail at Shop 1/8 Burwood Road, Burwood, NSW 2134. You can also reach out to Shristy Joshi directly at 0280212728.
If you have lodged a complaint with us and have not received a response within 14 business days or if you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). However, please note that the OAIC may decide not to investigate your complaint if you have not raised it with our practice first. For further information, you can visit the OAIC website at www.oaic.gov.au or call the OAIC on 1300 363 992.
9. Direct Marketing
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent to receive direct marketing communications, you may opt-out at any time by notifying our practice in writing.
Privacy and our Website
Our website is provided for information and education purposes only. By using our site, no doctor/patient relationship is established, and no diagnosis or treatment is being provided. The information contained on our website should be used in consultation with a doctor of your choice. We do not make any guarantees or warranties regarding the accuracy or completeness of the information contained within this website. Our website is not intended to offer specific medical, dental, or surgical advice to anyone. Furthermore, Wisdom Specialist Centre takes no responsibility for websites hyperlinked to our site, and such hyperlinking does not imply any relationships or endorsements of the linked sites.
This privacy policy will be reviewed regularly to ensure its compliance with any changes that may occur.
